Guests don't have manners and refuse to acknowledge other guests who are in line waiting for their turn, and instead start screaming to get the front desk employee’s attention: 'Why do people think they're more important than anyone else?'

Author image for María Cetra
María Cetra • Writer
Jul 12, 2026 2:30 PM EDT

Why do some guest thing that they are more important than others? Is the fact that they have to pay for service what makes them think that they are the most important thing in the world?

Entitled people are everywhere, but they show themselves mostly as customers in the service industry. With their pride and sense of being the most powerful human beings on Earth. Disrespect and impoliteness always appear just when the employee serving them thinks they were good customers. They are always demanding things, as if they deserved more than what they receive. Is funny because they think that, but don't argue to validate that thought, is like them saying they deserved comp food because it wasn't to their liking when they have already finished eating it. And all of this nonsense is always accompanied by some derogatory way of speaking or a lack of manners.


In this Reddit story, we are just getting a peek at front desk employees' work life. Full of people who think they deserve more than anybody else. But why is that? Is the money they have to pay what makes them think they deserve the world? Is the fact that they believe that employees work for them and not for a company? Is it to get better things? I really don't know what the cause is, but I do know that they wouldn't want to be treated like this if they were in that position. 


That is why ex-serving employees are always the kindest and nicest customers you are ever going to encounter. They are respectable, they talk in a calm tone, and they wait for their turn. Yes, the simplest things. But unfortunately, acting like this isn't as obvious for some people as it should be, and it isn't about being dumb or clever, is about manners and respect. So if you hear yourselves being an annoying customer, calm down, say sorry, and behave like a normal person. Nobody owes you anything, and you aren't the most important thing in the world. 
 

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  • 01
    Why do guests (and customers in general?) think they're more important than other guests who are being waited on before they even arrived in the lobby? This happens almost on the daily, but the examples below happened on the same day, when I was checking in ONE guest. I'm checking in a guest when another guest arrives off to the side of the desk. Sets some money on the desk and says they
    via Juniper-Berry-910
  • 02
    A man and a woman working in the bar of a hotel, visual representation.
    via Crew

    A man and a woman working in the bar of a hotel, visual representation. 

  • 03
    want to make change for their bill. I say I will be with them in a moment. Almost immediately after while I'm still checking in the same guest, another guest shows up on the other side of the desk, interrupts and says he wants to check in his group. I say I will be right with you. A few seconds after that, a third guest shows up behind the guest I'm checking in. I smile to
    via Juniper-Berry-910
  • 04
    acknowledge her and she apparently takes that as a sign that I'm now going to ignore the first guest and help her. Says she's here to pick up an item she forgot. I'll be right with you, ma'am. She says she has to go check into her other hotel. I'll be right with you, ma'am. She then tells one of the guests travelling with the one I'm checking in that she's just there to pick up something she forgot and will just be a minute. He stares at her blankly.
    via Juniper-Berry-910
  • 05
    I finish checking in the guest (who by the way stood there patiently and didn't react at all to the rudeness going on around him) and wait on the others - in the order that they arrived at the desk. Seriously, why do people think they're more important than anyone else and should be served immediately even when someone else was clearly there first?
    via Juniper-Berry-910
  • 06
    Hotel lobby with circular sofas and a bar zone, model image.
    via Neon Wang

    Hotel lobby with circular sofas and a bar zone, model image. 

  • 07
    bturbitt I used to be petty and say to the guest I was checking in "I apologize for the r de interruptions" just loud enough for the r de guest to hear.
    via Juniper-Berry-910
  • 08
    MrStormChaser That's when you say while helping the original guest “I know you all want to be helped but you can clearly see I'm already helping someone else so please step away from the desk and wait in line. Thank you." And say it like you're an assertive kindergarten teacher.
    via Juniper-Berry-910
  • 09
    Pettsareme At one time I worked at a hotel near a popular ski area so I the winter months Thursday and Friday nights were chaotic. In addition to our own guests we also, as a favor to a nearby rental agency that closed at 5 or we held the keys for any of their guests who hadn't shown up before they closed. One extra busy evening, probably
    via Juniper-Berry-910
  • 10
    around 5:30, I had a lobby full of guests wanting to check in. They were all being patient and friendly and were kidding each other and me. In the midst of this a guy rages in demanding I give him his keys to his rental. Yelling at me about the agency not waiting for his important self to show up because obviously they knew he was going to be there just a little late. Well! My guests were none too
    via Juniper-Berry-910
  • 11
    happy with his behavior and his treatment of me. They surrounded him, told him to shut up or they'd make sure it would take them all a veeeeerrrrrrry long time to check in. They suggested he go cool off and come back later. He saw what he was going to regret it if he didn't take their advice and left. I made sure everyone of those guests got a little something extra
    via Juniper-Berry-910
  • 12
    EdAbbeyFangirl I don't have any helpful advice, but your post made me immediately think of the Fawlty Towers episode "Communication Problems". It's season 2 episode 1, and hilarious. Mrs. Richards is the ultimate r de, entitled, impatient guest and she's hard of hearing to boot.
    via Juniper-Berry-910
  • 13
    pennwye Aah, when I'm next to be helped but an interloper is looming and when I have time, I smile at the person at the front desk and say nicely, "Please help this person first. He/She obviously believes he/she is more important than I." The interloper usually rushes to the desk, rarely says thank you or even
    via Juniper-Berry-910
  • 14
    acknowledges me despite my unkind comment. But when I do get my turn, that Front Desk person ALWAYS thanks me.
    via Juniper-Berry-910
  • 15
    MeatPopsicle314 Google "Main Character Syndrome" - seems to be very prevalent these days.
    via Juniper-Berry-910
  • 16
    Old-Significance4921 Working with the general public is really an eye opener
    via Juniper-Berry-910
  • 17
    Chuck-fan-33 Because the people they surround themselves with treat them like they are the most important person in the world or because of their personality and parental upbringing, they demand to be addressed before everyone else.
    via Juniper-Berry-910
  • 18
    NYC-WhWmn-ov50 because those PEOPLE think they are more important than other PEOPLE regardless of status on this planet. Its just harder to manage when your job is supposedly to kiss their a .
    via Juniper-Berry-910

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customer service manners tales from the front desk entitled people
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